Terms of Service

Welcome to the official website of Cleveland Ironstone Mining Museum. Please read the following terms and conditions of service carefully. By continuing to use this website, you agree to be bound by these terms and conditions under the laws of England and any dispute shall be subject to the english courts, to which you submit.

This site is owned and operated by Cleveland Ironstone Mining Museum of Skinningrove, North Yorkshire, United Kingdom, about whom the terms “us”, “we” refer. The term “you” refers to the user or viewer of our website. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at webmaster@ironstonemuseum.co.uk or call 01287 642877.

  • Use of Website
    • We do not guarantee the continued availability of this website and reserve the right to suspend, restrict or terminate this website at any time.
    • We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
    • Your use of this website signifies acceptance of our use of cookies.
  • Content of Website
    • The content of the pages of this provided for your use and information. We reserve the right to to change any part without notice.
    • We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
    • For your convenience, we occaisionally provide links to other websites. This does not signify that we in any way endorse these external sites or their content and we do not hold responsibility for their content, services or security, including viruses and other destructive properties. It is your responsibility to secure yourself against viruses and related threats.
  • Ownership of Rights
    • All rights, including copyright, in this website are owned by or licensed to Cleveland Ironstone Mining Museum. This includes, but is not restricted to, the articles, histories, layout, design, branding, appearance, graphics and their overall selection and arrangement, software compilations and underlying source code.
    • Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
  • Services and Orders
    • We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.
    • To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
    • The services will be provided within an agreed timescale, and time is not of the essence of the contract.
    • You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
  • Price
  • The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

  • Payment terms
  • We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

  • Cancellation Rights
    • Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)
    • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.
    • In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities (if the contract provides for a specific date or period of performance).
    • If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
  • Cancellation by Us
    • We reserve the right not to process your order if:
      • We have insufficient staff or resources to deliver the services you have ordered;
      • We do not provide services to your area; or
      • One or more of the services you ordered was listed at an incorrect price due to a typographical error.
    • If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
  • If there is a problem with the services
    • If you have any questions or complaints about the services please contact us at visits@ironstonemuseum.co.uk, 01287 642877 or by post at Cleveland Ironstone Mining Museum, Deepdale, Mill Lane, Skinningrove.
    • We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015.
  • Liability
    • We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
    • Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
    • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
  • Notices
  • Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Cleveland Ironstone Mining Museum, Deepdale, Mill Lane, Skinningrove and all notices from us to you will be displayed on our website from time to time.

  • Changes to legal notices
  • We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

  • Law, jurisdiction and language
  • This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  • Invalidity
  • If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  • Privacy
  • You can visit our website without telling us who you are and without revealing any information about yourself.

    If, however, you choose to provide us with any information about yourself, we will store this data and hold it on computer or otherwise.

    We may use information that you provide:

    • For assessment and analysis, for example, marketing, customer and product analysis, to enable us to review, develop and improve our services.
    • If you have said that you are interested in further information, we may send you emails from time to time about and our news and events.

    We will not sell any information you provide or pass it on to a third party.

  • Third party rights
  • Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.